COVID19 Policies for 2021 Season
COVID19 POLICIES FOR THE 2021 SEASON – UPDATED APRIL 2021 – THESE POLICIES ARE SUBJECT TO CHANGE
While evidence shows the spread of Covid-19 generally remains low while outside, the risk of transmission remains. It is important for guests to understand that it is not possible for guides and guests to be 6 feet apart during the zipline adventure. Guides and guests come face to face frequently throughout the zipline adventure. The safety of our zipline guides and guests are of our utmost priority. Please read our Covid-19 policies:
- We are operating at limited capacity. Tour times and spaces are limited.
Tour times fill QUICKLY. Reservations are required; Book early to secure your space. We are unable to open additional tour times.
- Groups of 6 or more participants will be private tours.
If you are a small group of less than 6, you will be placed with other groups bringing the total number of participants to no more than 7.
- Tour guides wear a face covering. Guests are required to bring and wear their own face covering.
Our guides wear face coverings for your safety. We ask that you wear a face covering when you are close to the tour guides or other guests in your tour. Distancing is not possible during the gear up, gear down process, and while being hooked and unhooked from the line. Face coverings may be removed when able to stay 6 feet away from tour guides and other guests, such as during our short nature walks through the woods, between zipline rides.
- Guests may bring their own gloves if they prefer.
We provide the harness, helmet and gloves each guests needs to safely zipline. If you prefer, you may bring your own gardening style gloves in place of our gloves. We will continue our standard practice of cleaning gear between each use.
- Guests will not be permitted to zipline if they are exhibiting any signs of respiratory illness.
Signs of respiratory illness can include coughing, runny nose or sneezing.
- Tours may be cancelled due to high temperatures.
High temperatures make it difficult for our guides to safely wear masks while performing the physically demanding work of guiding a zipline tour. If a tour is cancelled due to weather, guests are issued a voucher for the full value of their tour, valid for the 2021 and 2022 zipline seasons (expiration November 1, 2022).
- Our cancellation policy is more flexible.
Cancellations 7 days prior receive a full refund; Cancellations 48 hours in advance will be provided a voucher for the full tour value, expiration November 1, 2022.